Terms & Conditions

Effective Date: July 9, 2026

Welcome to SM INFORA DIGITAL MARKETING (“Company”, “we”, “our”, or “us”). These Terms & Conditions (“Terms”) govern your access to and use of our website, https://digitalmarketing.sminfora.in/, as well as any digital marketing, website development, branding, advertising, AI-powered marketing, or related services provided by us.

By accessing our website, submitting an enquiry, requesting a quotation, signing a proposal, making a payment, or using any of our services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms & Conditions. If you do not agree with these Terms, you should not access or use our website or services.

1. About SM INFORA DIGITAL MARKETING

SM INFORA DIGITAL MARKETING is a digital marketing agency based in Agalpur, Bolangir, Odisha, India. We provide professional digital marketing solutions for startups, small businesses, established organizations, entrepreneurs, and professionals.

Our services include, but are not limited to:

  • Social Media Management
  • Search Engine Optimization (SEO)
  • Google Ads (PPC)
  • Facebook & Instagram Advertising
  • Website Design & Development
  • Local SEO
  • AI-Powered Marketing Solutions
  • Branding
  • Lead Generation
  • Digital Strategy & Consulting

2. Eligibility

By using our website or services, you confirm that:

  • You are at least 18 years of age or otherwise legally capable of entering into binding contracts under applicable law.
  • The information you provide is accurate and complete.
  • You are authorized to act on behalf of your business where applicable.
  • You will comply with all applicable laws while using our services.

3. Scope of Services

The exact scope of each project will be defined through a written proposal, quotation, invoice, email confirmation, or other mutually accepted communication.

Unless specifically included in the agreed scope, additional work, revisions, maintenance, content creation, hosting, domain registration, third-party software, or integrations may incur additional charges.

4. Client Responsibilities

To enable timely delivery of services, clients agree to:

  • Provide accurate and complete project information.
  • Supply required content, images, logos, and branding assets.
  • Provide necessary access to websites, hosting accounts, analytics tools, advertising platforms, and social media accounts when applicable.
  • Respond to requests for approvals or feedback within a reasonable timeframe.
  • Ensure that materials supplied to us do not infringe the intellectual property or other rights of third parties.

Delays in providing required information or approvals may affect project timelines and delivery schedules.

5. Website Design & Development

For website development projects:

  • Project timelines are estimates and may vary depending on project complexity and client responsiveness.
  • Clients are responsible for reviewing and approving design concepts and functionality before final deployment.
  • Minor revisions included within the agreed scope will be performed as specified in the proposal.
  • Additional revisions or change requests outside the original scope may be billed separately.
  • Unless expressly agreed, ongoing maintenance, hosting, security updates, and technical support are not included after project completion.

6. Search Engine Optimization (SEO)

SEO is a long-term marketing strategy and involves numerous factors beyond our control.

While we follow recognized SEO best practices, we do not guarantee:

  • Specific keyword rankings.
  • First-page placement on search engines.
  • Increased traffic within a specific timeframe.
  • Guaranteed leads or sales.
  • Continuous rankings following search engine algorithm updates.

Search engine providers regularly update their algorithms, and rankings may fluctuate. SEO results depend on multiple factors, including website quality, competition, industry trends, technical issues, and search engine policies.

7. Google Ads (PPC)

For Google Ads management services:

  • Advertising budgets are separate from our management fees unless expressly stated otherwise.
  • Clients remain responsible for funding their advertising accounts.
  • Campaign performance depends on market conditions, competition, bidding strategies, landing page quality, user behavior, and Google’s advertising policies.
  • We do not guarantee any specific number of clicks, conversions, leads, or return on investment.

Google may suspend, reject, or limit advertisements that violate its advertising policies. We are not responsible for decisions made by Google.

8. Facebook & Instagram Advertising

Advertising campaigns on Meta platforms are subject to Meta’s policies and review processes.

Campaign outcomes depend on several factors, including:

  • Audience targeting
  • Budget allocation
  • Creative quality
  • Industry competition
  • Seasonal demand
  • Platform algorithm changes

We cannot guarantee approval of advertisements, audience reach, engagement levels, or conversion rates.

9. Social Media Management

When managing social media accounts on behalf of clients, we may create, schedule, publish, or optimize content based on the agreed marketing strategy.

Clients are responsible for reviewing and approving content where approval is required. We are not liable for delays resulting from late approvals or incomplete information provided by the client.

Platform outages, account restrictions, policy changes, or technical issues imposed by social media platforms are beyond our control.

10. Local SEO Services

Local SEO services may include optimization of business listings, Google Business Profile management, citation building, local keyword optimization, and reputation management.

Because search engines independently determine local rankings, we cannot guarantee placement in the Google Local Pack, Maps rankings, or other search results.

11. AI-Powered Marketing Solutions

We may use artificial intelligence tools to support activities such as:

  • Content ideation
  • Keyword research
  • Marketing analysis
  • Advertisement drafting
  • Image concepts
  • Campaign planning
  • Workflow automation

AI-generated content is intended to assist our work and may require review, editing, or customization. Clients are encouraged to review all deliverables before publication.

We are not responsible for inaccuracies originating from third-party AI platforms.

12. Branding Services

Branding projects may include logo concepts, color palettes, typography recommendations, brand messaging, visual identity, and related creative assets.

Clients are responsible for conducting trademark searches and obtaining any registrations they require. Unless specifically agreed in writing, we do not provide trademark registration or legal clearance services.

13. Lead Generation

Lead generation campaigns are designed to attract potential customers based on agreed targeting strategies.

However, we do not guarantee:

  • A fixed number of leads.
  • Sales conversions.
  • Customer purchases.
  • Revenue increases.
  • Business growth.

The quality and conversion of leads also depend on the client’s products, pricing, customer service, sales process, follow-up, and market demand.

14. Pricing and Payment

Fees for our services will be communicated through quotations, proposals, invoices, or written agreements.

Payments may be accepted through:

  • UPI
  • Bank Transfer
  • Razorpay
  • Stripe
  • Credit Cards
  • Debit Cards
  • Other approved payment methods

Unless otherwise agreed in writing, invoices are payable according to the payment schedule stated in the applicable proposal or invoice.

Failure to make timely payments may result in suspension or termination of services.

15. No Refund Policy

SM INFORA DIGITAL MARKETING follows a strict No Refund Policy.

Due to the time, expertise, planning, software subscriptions, creative effort, research, advertising setup, consulting, and digital resources involved in providing our services, all payments made to SM INFORA DIGITAL MARKETING are final and non-refundable, unless otherwise agreed in writing.

This policy applies to, but is not limited to:

  • Website Design & Development
  • Search Engine Optimization (SEO)
  • Google Ads Management
  • Facebook & Instagram Ads
  • Social Media Management
  • Local SEO
  • Branding Services
  • AI-Powered Marketing Solutions
  • Lead Generation Services
  • Digital Marketing Consultation
  • Monthly Marketing Retainers

Clients are encouraged to carefully review proposals, quotations, timelines, deliverables, and pricing before making any payment.

If a project is cancelled by the client after work has commenced, no refund will be issued for work already performed or resources already allocated.

16. Revisions and Change Requests

Unless otherwise stated in the project proposal or agreement, revisions are limited to the number specified in the agreed scope of work.

Any request that substantially changes the original project requirements—including new features, redesigns, additional pages, major content updates, or expanded campaign objectives—may be treated as a new project or billed separately.

Project timelines may also be adjusted to accommodate approved change requests.

17. Intellectual Property Rights

Unless otherwise agreed in writing:

  • Clients retain ownership of content, trademarks, logos, and materials they provide to us.
  • SM INFORA DIGITAL MARKETING retains ownership of its proprietary processes, methodologies, templates, internal tools, strategies, workflows, and know-how.
  • Ownership of final project deliverables transfers to the client only after full payment has been received, where applicable.

We reserve the right to display completed work, screenshots, logos, or project summaries in our portfolio, case studies, or marketing materials unless a written confidentiality agreement states otherwise.

18. Confidentiality

We understand the importance of protecting confidential business information.

Both parties agree to maintain the confidentiality of non-public information shared during the course of the project, including:

  • Business strategies
  • Marketing plans
  • Login credentials
  • Customer information
  • Campaign performance reports
  • Financial information
  • Proprietary documents

Confidential information will not be disclosed to third parties except where required to provide the agreed services, comply with legal obligations, or where disclosure is authorized by the client.

19. Third-Party Services

Our services may involve third-party platforms or providers, including but not limited to:

  • Google
  • Meta (Facebook & Instagram)
  • Microsoft
  • WordPress
  • Shopify
  • WooCommerce
  • Elementor
  • Cloudflare
  • Hosting providers
  • Domain registrars
  • Payment gateways
  • AI platforms

These services are governed by their own terms and privacy policies. We are not responsible for outages, policy changes, pricing changes, account suspensions, or technical issues arising from third-party platforms.

20. Client Accounts and Credentials

Clients remain the legal owners of their accounts on platforms such as Google Ads, Meta Business Manager, Google Business Profile, Google Search Console, Google Analytics, hosting accounts, and domain registrars unless otherwise agreed.

Clients are responsible for maintaining the security of their account credentials. We recommend enabling multi-factor authentication where available.

21. Service Availability

While we strive to provide reliable and uninterrupted services, we do not guarantee that our website or services will always be available without interruption.

Temporary interruptions may occur due to:

  • Scheduled maintenance
  • Technical issues
  • Internet outages
  • Third-party platform failures
  • Cybersecurity incidents
  • Events beyond our reasonable control

We will make reasonable efforts to restore services as promptly as possible.

22. Disclaimer of Warranties

Our services are provided on an “as is” and “as available” basis.

To the maximum extent permitted by law, SM INFORA DIGITAL MARKETING disclaims all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted availability.

We do not warrant that our services will meet every client’s expectations or produce guaranteed commercial outcomes.

23. Limitation of Liability

To the fullest extent permitted by applicable law, SM INFORA DIGITAL MARKETING, its owners, employees, contractors, and affiliates shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising from or related to:

  • Loss of profits
  • Loss of revenue
  • Loss of business opportunities
  • Loss of data
  • Business interruption
  • Search engine ranking fluctuations
  • Advertising account suspensions
  • Third-party platform actions
  • Delays caused by client non-cooperation
  • Website downtime caused by hosting providers
  • Cybersecurity incidents beyond our reasonable control

Our total liability for any claim arising out of our services shall not exceed the amount paid by the client for the specific service giving rise to the claim, except where such limitation is prohibited by applicable law.

24. Indemnification

The client agrees to indemnify, defend, and hold harmless SM INFORA DIGITAL MARKETING, its owners, employees, contractors, and affiliates from any claims, damages, liabilities, losses, costs, or expenses (including reasonable legal fees) arising from:

  • Materials supplied by the client that infringe third-party rights.
  • Misuse of our services.
  • Violation of these Terms & Conditions.
  • Unlawful or misleading content provided by the client.
  • Breach of applicable laws or regulations by the client.

25. Suspension and Termination

We reserve the right to suspend or terminate services if:

  • Required payments are not made.
  • False information is provided.
  • Our services are used for unlawful purposes.
  • The client breaches these Terms & Conditions.
  • Continued engagement would expose us to legal, regulatory, or reputational risk.

Termination does not relieve the client of payment obligations for services already performed.

26. Force Majeure

We shall not be liable for delays or failures in performance resulting from events beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Floods
  • Fires
  • Earthquakes
  • Pandemics
  • Government actions
  • Internet failures
  • Power outages
  • Cyberattacks
  • Labor disputes
  • War or civil unrest

Project timelines may be extended for the duration of such events.

27. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising out of or relating to these Terms, our website, or our services shall be subject to the exclusive jurisdiction of the competent courts located in Bolangir, Odisha, India.

Where possible, both parties agree to attempt to resolve disputes through good-faith discussions before initiating legal proceedings.

28. Changes to These Terms

We may revise these Terms & Conditions from time to time to reflect changes in our services, legal requirements, business operations, or industry practices.

Updated versions will be published on our website with a revised Effective Date. Continued use of our website or services after the publication of updated Terms constitutes acceptance of those changes.

29. Contact Information

If you have any questions regarding these Terms & Conditions, please contact:

SM INFORA DIGITAL MARKETING

Website: https://digitalmarketing.sminfora.in/

Email: sminforadigitalmarketing@gmail.com

Phone: 799287626

Address:
At/Po – Agalpur,
Dist. Bolangir, Odisha – 767022,
India

We will make reasonable efforts to respond to genuine enquiries regarding these Terms.

30. Entire Agreement

These Terms & Conditions, together with our Privacy Policy, Disclaimer, proposals, quotations, invoices, and any written agreements between SM INFORA DIGITAL MARKETING and the client, constitute the entire understanding between the parties concerning the use of our website and services.

If any provision of these Terms is found to be invalid or unenforceable under applicable law, the remaining provisions shall continue in full force and effect.

By using our website or engaging our services, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions.

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